On this episode of Just One Q, Dominique chats with Rachel Shaw, President of Shaw HR Consulting and author of “The Disabled Workforce: What the ADA Never Anticipated.” They explore the rise in accommodation requests from an HR and employer perspective, touching on why supervisors often default to “no,” the legal and ethical necessity of an interactive formal process, and how data-driven, human-centric conversations can help employers find workable solutions in a post-pandemic world.
Rachel has more than 20 years of executive-level HR experience and she is recognized across America as a leader in helping employers manage their most challenging disability-related personnel issues.
She’s known as the authority on how to implement and manage the Americans with Disabilities Act (or “ADA”) Disability Interactive Process for candidates and employees. Her trainings and seminars are highly anticipated by HR and Risk Management professionals as informative, dynamic and packed with real-life practical solutions.
Rachel is also the author of the industry best-selling and award-winning book, “The Disabled Workforce: What the ADA Never Anticipated.”
Along her career trajectory, Rachel has served as the Director of HR for the City of Oxnard, California. Prior to that, she was the HR Director for the Montebello Unified School District. She is a graduate of Brown University and later earned a MBA from Colorado State University.
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