How to Increase the ROI of Diversity and Inclusion Training

DEI success metrics look different for every company. This makes it difficult to improve the ROI of your diversity, equity and inclusion training.

One thing is certain across all organizations: the lack of a diverse and inclusive workplace culture leads to higher turnover and less innovation.

In order to see the best return on investment in terms of DEI:

• Understand the role of management to diversity and inclusion. Active leadership involvement in DEI is said to be the single most important determinant of the success of a program. Improving your leadership team’s storytelling abilities is a great place to start in terms of coaching and training.

• Find the right metrics to measure success for your specific situation. One size does not fit all when it comes to DEI. Invest in analytics that are appropriate to your business and its goals to understand which metrics actually lead to improved performance.
• Be ready to collect employee feedback and adjust when necessary. It’s normal to not get it right the first time. Create an open forum for your employees to share what’s working and what isn’t so you can gain valuable insight about your efforts.

Diversity and inclusion is an ongoing journey and lifelong commitment to learning and challenging existing beliefs and biases, but with the right strategies you can begin working toward a measurable impact on your return on investment.