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Leading Healthy Conflict

This advanced leader-facing program introduces learners to conflict handling modes based on the Thomas-Kilmann Conflict Mode Instrument (TKI). They reflect on their own conflict style and practice analyzing common workplace situations and intentionally selecting the best conflict handling mode. This program is co-developed with Christa Renner, MA Peace and Conflict Studies, who is the founder and principal consultant of unSpeakable and a member of Mediators Beyond Borders International (MMBI). Crista’s career has centered on the study of systemic conflict and the underlying factors that cause conflict in workplaces.

TOPIC: Leadership
LEVEL: Advanced
Core Skills & Behaviours​
  1. Situation analysis: Learners take time to reflect before they respond and to ask the right questions about a situation. By assessing factors like stress levels, available time, complexity, and relationship dynamics, they can inform their next steps.
  2. Choosing the right conflict mode: Learners practice intentionally selecting an appropriate conflict handling mode, whether it is competing, accommodating, avoiding, collaborating, or compromising. They understand the pros and cons of each, in different circumstances.
  3. Deploying a conflict mode: There are right and wrong ways to deploy each conflict handling mode. Learners practice each mode to avoid common pitfalls and gain confidence.
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