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Leading Healthy Conflict

This advanced leader-facing program introduces learners to conflict handling modes based on the Thomas-Kilmann Conflict Mode Instrument (TKI). They reflect on their own conflict style and practice analyzing common workplace situations and intentionally selecting the best conflict handling mode. This program is co-developed with Christa Renner, MA Peace and Conflict Studies, who is the founder and principal consultant of unSpeakable and a member of Mediators Beyond Borders International (MMBI). Crista’s career has centered on the study of systemic conflict and the underlying factors that cause conflict in workplaces.

TOPIC: Leadership
LEVEL: Advanced
Core Skills & Behaviours​
  1. Situation analysis: Learners take time to reflect before they respond and to ask the right questions about a situation. By assessing factors like stress levels, available time, complexity, and relationship dynamics, they can inform their next steps.
  2. Choosing the right conflict mode: Learners practice intentionally selecting an appropriate conflict handling mode, whether it is competing, accommodating, avoiding, collaborating, or compromising. They understand the pros and cons of each, in different circumstances.
  3. Deploying a conflict mode: There are right and wrong ways to deploy each conflict handling mode. Learners practice each mode to avoid common pitfalls and gain confidence.
Snippet Title Topic Covered

1

Can’t She Work From Home?

Demonstrates that there are times when competing can be the most appropriate conflict strategy, particularly in crisis or when health and safety are at stake.

2

The Invitation

Illustrates how to effectively use competing as a strategy when conflicts emerge around values that are non-negotiable.

3

Who Makes the Call?

Shows that collaborating is the best strategy for complex situations that are emotionally loaded, and where it is crucial to listen empathetically to different concerns.

4

The Four-Day Week

Teaches that collaborating can be the best way to guide others to a multifaceted solution so that everyone feels like it is a “win.”

5

We Need it More

Explores how compromise can be the right strategy for finding middle ground when both options are good and other approaches aren’t working.

6

Too Senior for This

Illustrates how compromise can help parties see the bigger picture in situations that require a temporary solution.

7

The Brief

Demonstrates how accommodating by setting your own concerns aside can be the most appropriate strategy when something matters more to the other person and preserving a good relationship is critical.

8

Off Topic

Shows that in times of high stress or tense personality clashes, avoiding or delaying difficult conversations can be the most effective strategy.

9

The Wrong Time

Demonstrates how respectfully withdrawing from unhealthy conflict can give us the time needed to find a better solution.

10

It’s My Turn!

Explores how being receptive to healthy conflict can drive positive change and why it’s important to help build this capacity in others.

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