Support

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FAQ

Account

The goal when creating a password is to make it as unique as possible by avoiding common patterns outlined below.

Our password strength estimator uses pattern matching to recognize common passwords, names, words, phrases, dates, repeats (zzz), sequences (abc), and keyboard patterns (qwertyuiop).

How to reset your password
If you can’t remember the password for your Learning Snippets account, you can request a password reset email from the sign in page.

  1. Visit app.learningsnippets.com or open your mobile app
  2. Click the forgot password link at the bottom of the sign in page
  3. Enter the email address associated with your Learning Snippets account and click email me a recovery link
  4. Check your inbox for the reset password email

Can’t find the reset password email?

If you don’t receive the password reset email within an hour, please check your spam/junk folder. Also please add the hello@learningsnippets.com email address to your safe sender list.

Visit the I’m having trouble receiving emails from Learning Snippets article for more troubleshooting options.

How to change your password

You can change your password anytime in My Profile.

  1. Visit app.learningsnippets.com or open your mobile app
  2. Go to My Profile
  3. Scroll down to Account
  4. Enter your old password
  5. Enter a new password (see the How do I create a strong password?
    topic for tips on creating a strong password)
  6. Press the SAVE button at the bottom of the screen to accept your new password

If you can’t remember which email address you used to create your Learning Snippets account, please try the following:

  1. When you signed up to Learning Snippets, a confirmation email was sent to the email address registered to your account. Check your email accounts for messages from hello@learningsnippets.com. Be sure to check your spam/junk folder.
  2. If you find Learning Snippets notifications in one of your email accounts, try using that address to log into your account.

If you can’t find any confirmation emails from Learning Snippets in your email accounts, this could indicate your email address was entered incorrectly when you first signed up. If you believe this may have happened, please contact our Support Team.

You can choose what kind of notifications you would like to receive from Learning Snippets. We recommend that you keep ALL notifications turned on so that you don’t miss out on your latest Snippet.

To change your notification settings:

  • Visit app.learningsnippets.com or open your mobile app
  • Go to My Profile
  • Scroll down to Notifications and adjust as desired
  • If you’ve made changes, press the SAVE button at the bottom of the screen

Please use the troubleshooting tips below if you’re not receiving emails from Learning Snippets.

  1. Review your account settings to make sure your email address is correct and notifications are turned on.
    • Visit app.learningsnippets.com or open your mobile app
    • Go to My Profile
    • Scroll to Notifications and make sure they are all turned on
    • Scroll to Account and make sure the email address is correct
    • Press the SAVE button at the bottom of the screen to keep changes
  2. Confirm with your IT team that emails from hello@learningsnippets.com aren’t being blocked by company-wide spam filters.
  3. Check your spam/junk folder incase Learning Snippets emails are going there by mistake.

You can always access your Snippets by logging into app.learningsnippets.com or on your mobile app. Once logged in you’ll have access to any Snippets available as part of the program(s) you’re enrolled in.

Having trouble logging in? See our other articles for more troubleshooting tips:

  • I don’t remember which email I used to create my account
  • How do I reset or change my password?
  • I’m having trouble receiving emails from Learning Snippets

Getting Started – General

If you have signed up for Learning Snippets and you are logged in but can’t find your Snippets, don’t worry. You’ll receive an email with a link to your pre-snippet survey or first Snippet.

Visit the I’m having trouble receiving emails from Learning Snippets article for more troubleshooting options.

On app.learningsnippets.com click the gear icon on the top right corner of the header. On the mobile app click the menu button on the bottom right corner of the navigation bar and select my profile. Scroll down to the text adjustment slider and adjust to a comfortable size.

Mobile App

Simply open the Apple App Store on your iOS device or Google Play on your Android device and search for Snippets by the developer Tag Digital Studios Inc.

We also have links on the footer of our website directly to Learning Snippets on both stores:

If you already have an account on app.learningsnippets.com you don’t have to register again on the mobile app. Simply login with this email address and password.

Home Screen

After logging in you’ll land on the home screen.

Here you will find:

  • Your latest incomplete Snippets
  • Links to trial programs

 

Program Screen

On the program screen you’ll find:

  • All of the programs you’ve subscribed to or completed
  • Any Snippets within these programs (complete and incomplete)
  • A link to download your completion certificate for any completed program

 

Menu

  • My Profile
  • Learn more
  • Privacy Policy
  • Log out

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    Dialectic is based in Guelph, Ontario, Canada.

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